Outlook client tries to locate an A Record for the URL that is returned by the SCP object. The Service Connection Point (SCP) object - Internal connections only. The following table displays the fundamental order of operations for how the Outlook client locates the Autodiscover service: This location depends on whether there is an on-premises solution in co-existence and what the specific on-premises email environment is (for example, an on-premises Microsoft Exchange Server, an on-premises Lotus Notes, or another environment). However, the step in which the Autodiscover service is located varies from deployment to deployment. The Outlook client tries to locate the Autodiscover service by using the following fundamental order of operations. However, these changes should not be taken lightly, because the Autodiscover feature may not function if DNS records are configured incorrectly.īefore you change the Autodiscover DNS records, you should understand how the Outlook client tries to locate the Autodiscover service. To resolve this issue, you may have to change your Autodiscover DNS records (internal, external, or both). Although different organizations' configurations may differ slightly, this issue typically occurs because the organization's Autodiscover Domain Name System (DNS) records are configured incorrectly. Generally, this issue occurs when the URL that you are trying to access is not listed in either the Subject or the Subject Alternative Name (SAN) of the Secure Sockets Layer (SSL) certificate for the website. The failure of Autodiscover lookup prevents the following features from working as expected:Īutomatic creation of an Outlook profile by using Autodiscover However, if the user clicks No, Autodiscover lookup fails. If the user clicks Yes, the user can continue the operation. The issue occurs intermittently when the Outlook client is running. The user tries to start an Outlook client. The user tries to create a new profile in Microsoft Office Outlook. This issue may occur under the following circumstances:
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Still need help? Go to Microsoft Community.The name on the security certificate is invalid or does not match the name of the site.įor example, the Security Alert dialog box resembles the following: The users can then log on to the computer, and sign in to Microsoft 365 by using the same password. When you reset the users' password, make sure that the User must change password at next logon check box isn't selected.Īfter Active Directory synchronization occurs, the users' computer password in the on-premises Active Directory Domain Services (AD DS) environment is synced to Microsoft Entra ID. Reset the computer password for the users.Have the users change their computer password.Scenario: Your organization is using password synchronization together with the Azure Active Directory Sync tool
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See Forgot password to sign in to Microsoft 365, Intune, or Azure. Note If you're copying and pasting the password, make sure that you don't include spaces before or after the password characters. Make sure that the correct password is entered. Note The user ID resembles or If you're not sure what your user ID is, contact your administrator. Make sure that the correct user ID is entered.
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To resolve this issue, use one of the following methods, as appropriate for your situation. It usually looks like or And check to make sure you typed the correct password.This issue occurs if the wrong user ID or password is entered. Make sure you typed the user ID assigned to you by your organization. When users try to sign in to the Microsoft 365 portal, they receive the following error message: We don't recognize this user ID or password